What this engagement includes
Monitoring is only useful when it supports clear decisions under pressure. We design telemetry and response systems that reduce alert fatigue and accelerate recovery.
Engagements can be greenfield reliability setup or remediation for noisy, low-trust observability estates.
How we deliver
We tailor and sequence these workstreams around your priorities, timeline, and internal constraints.
Reliability model
Service criticality mapping, SLO design, and error-budget policy aligned to operating reality.
Telemetry architecture
Metrics, logs, tracing, and event correlation patterns across core services.
Incident operations
Alert routing, runbooks, escalation, and post-incident review templates.
Reliability improvement
Bottleneck remediation, chaos/game-day exercises, and backlog prioritization.
Our work
View our recent work below - each card links through to the live site.
We can walk through relevant case studies and references on a call - many of our clients ask for NDA-backed detail before we share specifics.
Typical flow
A reference sequence; we adapt depth and gates to your organisation.
- 01Baseline
Current reliability posture
Review incidents, telemetry gaps, and alert quality across critical services.
- 02Design
SLO and observability framework
Define standards for instrumentation, dashboards, and response workflows.
- 03Implement
Instrumentation and operations
Roll out telemetry, alerting, and runbooks in prioritized service waves.
- 04Improve
Reliability cadence
Track error budgets, tune alerts, and drive iterative resilience improvements.
| # | Stage | What happens |
|---|---|---|
| 01 | Baseline Current reliability posture | Review incidents, telemetry gaps, and alert quality across critical services. |
| 02 | Design SLO and observability framework | Define standards for instrumentation, dashboards, and response workflows. |
| 03 | Implement Instrumentation and operations | Roll out telemetry, alerting, and runbooks in prioritized service waves. |
| 04 | Improve Reliability cadence | Track error budgets, tune alerts, and drive iterative resilience improvements. |
Who we work with
Engineering and platform teams running customer-facing systems where uptime, latency, and incident response quality are material to revenue or trust.
Infrastructure
OpenTelemetry and major observability stacks across AWS, Azure, and GCP environments.
Deliverables
Concrete outputs, documented and handed over with the build.
- SLO/SLI framework and reliability baseline
- Telemetry instrumentation and dashboards
- Incident response runbooks and escalation workflows
- Reliability improvement backlog with ownership
Engagement model
Partnership patterns we document in the SOW or master agreement.
- -Initial reliability baseline and remediation roadmap
- -Ongoing reliability optimization support if required
Commercial model
Scope follows service count, telemetry maturity, reliability targets, and incident complexity. We quote after discovery.
We start with a focused discovery (paid or unpaid, depending on complexity). You receive a written scope or SOW: milestones, acceptance tests, and a defined change process. NDAs and your procurement steps are routine.
Fixed scope
Documented requirements, milestones, and acceptance criteria. Delivery targets an agreed release or go-live.
When it applies
Foundational observability and SLO setup for a defined service set.
Phased programme
Successive increments with checkpoints, integrations, and change control as scope evolves.
When it applies
Multi-service reliability programmes with stricter uptime and response targets.
Ongoing partnership
Retained monthly capacity for maintenance, incremental features, releases, and operational support.
When it applies
Continuous reliability tuning, incident support, and resilience evolution.
Fees are quoted per engagement after discovery. Third-party cloud, licensing, and usage charges are usually billed to your accounts unless we agree otherwise.
Talk to our team