Overview
Backup and monitoring are validated with restore tests and signal review - not only configuration screenshots.
Often combined with cloud foundation work; we also retune environments where alert noise has eroded trust.
Core services
Components we combine and sequence based on your constraints and timeline.
Data protection
Schedules, retention, encryption, cross-region strategy.
Observability
Dashboards, SLOs where appropriate, and log aggregation.
Alerting
Routing, suppression rules, and on-call integrations.
Readiness
Game days, restore tests, and incident retros templates.
Typical flow
A reference sequence; we adapt depth and gates to your organisation.
| # | Stage | What happens |
|---|---|---|
| 01 | Catalogue Critical systems | Dependencies, data classes, and current blind spots. |
| 02 | Instrument Telemetry | Golden signals, log structure, and cost guardrails. |
| 03 | Protect Backups | Implementation plus first full restore test. |
| 04 | Operate Continuous improvement | Noise reduction, new services onboarding checklist. |
Who we work with
Teams moving from informal recovery assumptions to defined RTO/RPO and on-call-ready observability.
Infrastructure
Cloud-native tooling on AWS, Azure, and GCP, plus common APM and log vendors where you are already committed.
Deliverables
Concrete outputs, documented and handed over with the build.
- Backup schedules and retention to match policy
- Monitored metrics and log aggregation basics
- On-call playbooks and escalation paths
- Periodic restore tests
Engagement model
Partnership patterns we document in the SOW or master agreement.
- -Often bundled with cloud or platform engagements
- -Ongoing tuning as systems change
Commercial model
Coverage breadth, RTO/RPO targets, and toolchain choices set effort. We quote after discovery.
We start with a focused discovery (paid or unpaid, depending on complexity). You receive a written scope or SOW: milestones, acceptance tests, and a defined change process. NDAs and your procurement steps are routine.
Fixed scope
Documented requirements, milestones, and acceptance criteria. Delivery targets an agreed release or go-live.
When it applies
Defined critical services with backup and alerting baselines.
Phased programme
Successive increments with checkpoints, integrations, and change control as scope evolves.
When it applies
Many services, stricter targets, or game-day and evidence requirements.
Ongoing partnership
Retained monthly capacity for maintenance, incremental features, releases, and operational support.
When it applies
Noise tuning, new services onboarding, and restore drills on a cadence.
Fees are quoted per engagement after discovery. Third-party cloud, licensing, and usage charges are usually billed to your accounts unless we agree otherwise.
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